State Farm® Insurance Agent Austin Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Levi Johnson
May 9, 2025
1
out of
5
rating by Levi Johnson
"They just canceled my insurance for 1 accident, first one 26 years and I have 4 cars and a house with them. Oh well I will give my money to someone else."
chuck smith
April 22, 2025
5
out of
5
rating by chuck smith
"Paige and everyone there were very professional. Paige worked hard to get me a quote quickly. Everyone I talked to on the phone were very professional. I didnt go with them next time as this a special circumstance but I will surely be seeing them in October when my renewal comes up. Glad to know I have more than one friend in the insurance industry!"
We responded:
"Thank you so much for your kind words! We truly appreciate your feedback and are thrilled to hear that Paige and our team were able to assist you professionally and efficiently. We understand that circumstances can change, but we look forward to helping you again in October during your renewal. If you have any questions or need assistance in the meantime, please don't hesitate to reach out. We're here for you!"
Kevin Vincelette
April 16, 2025
5
out of
5
rating by Kevin Vincelette
"Had a great experience getting Home/Auto bundle insurance in place in a timely manner. Agent Paige Cromwell got our quotes and answered all my questions in a timely manner. Thank you Paige ."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Paige and that she was able to assist you promptly with bundling your Home/Auto insurance. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Thanks again!"
Brian Miskimins
March 27, 2025
5
out of
5
rating by Brian Miskimins
"We recently found out that our premiums were going up substantially with another carrier for no good reason, so it was time to shop around. Within a few hours of submitting a rate request online, I received a call from Nikki at the office. She was absolutely amazing to work with!! I was traveling for work and in and out of meetings. Within just two hours of our phone call, she had a full work up done. We fine tuned the policies to make sure that they worked for our family's needs, and by the end of the day we signed up. Quick, friendly, responsive, and phenomenal customer service, all while saving us hundreds of dollars for the year. Thank you, Nikki!!"
We responded:
"Thank you so much for taking the time to share your experience! We're thrilled to hear that Nikki was able to assist you so efficiently and effectively, especially given your busy schedule. It’s wonderful to know that we could help you find a solution that not only meets your family's needs but also saves you money. Your kind words about our customer service truly mean a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing us!"
Adam Burra
March 21, 2025
5
out of
5
rating by Adam Burra
"Bomb.Com!!! They answer their phone every time I call!! Not a hired phone person. I'll never switch!! 10 Stars!!!"
We responded:
"Thank you for your amazing review! We're so glad to hear that you've had such a positive experience with our team. We pride ourselves on providing personalized service and being available for our customers whenever they need us. Your support means the world to us, and we look forward to continuing to serve you! If you ever need anything, just give us a call!"
Alvin Richter
March 21, 2025
5
out of
5
rating by Alvin Richter
"Aron got going with full coverage on both vehicles & saved us roughly $300. Hopefully it'll continue for renewal time & continue saving!"
We responded:
"Thank you so much for your review! We're thrilled to hear that Aaron was able to help you secure full coverage on both vehicles and save you $300. We appreciate your trust in us and look forward to continuing to provide you with great service at renewal time. If you have any questions or need assistance in the future, please don’t hesitate to reach out!"
Sherita Wood
February 28, 2025
4
out of
5
rating by Sherita Wood
"Paige at State Farm was pleasant and helpful. She was not pushy at all. It was an overall nice experience. Even though the quote was not as low as originally quoted it was still lower than what I was pating at Progressive."
We responded:
"We sincerely appreciate your feedback! We're thrilled to hear that Paige provided you with a pleasant and helpful experience. Our team strives to ensure that our customers feel supported without any pressure. We're also glad that we could offer you a better rate than what you were paying for your previous auto insurance. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business!"
Frances Case
February 27, 2025
5
out of
5
rating by Frances Case
"I needed to add homeowner and umbrella policies to my existing auto policy and Paige was so friendly and helpful. She said upfront that it was a new experience for her and even though it might be a slower process, she was going to get everything perfect for me. It was so nice working with Paige. She got OJT and I received great customer service. Win win!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear about your positive experience with Paige. It's wonderful to know that she provided you with friendly and attentive service while ensuring everything was done perfectly. We’re proud to have team members who are committed to learning and delivering exceptional customer service. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support!"
Peter Walsh
February 26, 2025
5
out of
5
rating by Peter Walsh
"Paige was highly proactive and efficient in securing our homeowner's and vehicle insurance at very competitive rates. Her helpful and considerate service made the entire process easy. Thank you, Paige!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that Paige was able to assist you in securing your homeowner's and vehicle insurance at competitive rates. Her helpful and considerate service, is exactly what we strive for. We appreciate your feedback and look forward to helping you again in the future!"
Karen Gaudet
February 26, 2025
5
out of
5
rating by Karen Gaudet
"I have enjoyed working with Paige very much. She is very pleasant and knowledgeable. Thank you"
We responded:
"We’re thrilled to hear that you enjoyed working with Paige. She truly is a valuable member of our team, and we’re glad her knowledge and pleasant demeanor made a positive impact on your experience. If you have any more feedback or need assistance in the future, don’t hesitate to reach out. We look forward to serving you again!"
Michael Douglas
February 14, 2025
5
out of
5
rating by Michael Douglas
"Paige was incredible to work with. She saved me money plus my coverage increased. I highly recommend her for all types of insurance . Getting used to your app. It should take into consideration where a customer is geography wise. Makes a big difference."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Paige was able to help you save money while improving your coverage. We truly appreciate your recommendation! We also value your feedback about the app, and we'll definitely look into how we can improve it to better serve customers based on their location. If you need anything else, feel free to reach out anytime!"
Caty Cole
February 13, 2025
4
out of
5
rating by Caty Cole
"Recently switched over from progressive where I had a negative experience and these guys made it easy especially after hearing my situation. Paige was helpful in getting my information corrected as well and making sure I’m set on the right path for savings"
We responded:
"Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with us, especially after your previous challenges. Paige is indeed a valuable member of our team, and we're glad she could assist you in getting everything sorted out. Our goal is to ensure our customers find the best solutions for their needs, and it’s wonderful to know we could help you on your journey to savings. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Welcome aboard!"
Christina Gray
November 2, 2023
5
out of
5
rating by Christina Gray
"I couldn't have asked for a better insurance company. Austin goes above and beyond. I'd highly recommend this office."
We responded:
"Thank you so much Christina! We look forward to taking care of you and all of your future insurance needs. "
Dawn Bahnmiller
October 25, 2023
5
out of
5
rating by Dawn Bahnmiller
"This was the best experience I've ever had with an insurance company. They beat my previous insurance company by more than $200 per month and I now have better coverage! They are knowledgeable, honest, and have exceptional customer service! Highly recommend!!"
We responded:
"Dawn, thank you for taking the time to leave a review. I am glad Aaron was able to assist you and provide exceptional customer service. We look forward to working with you for all of your future insurance needs. "
Lisa Stevenson
October 7, 2023
5
out of
5
rating by Lisa Stevenson
"I will never have any other insurance agency than State Farm, these guys are amazing! Very professional, friendly and helpful! At my old insurance company I was paying over $130.00 a month for just liability insurance. I decided to check out quotes with State Farm. I was literally shocked at the savings I could get, just for liability alone was around $42.00 a month! Now I have myself and my son on it, and also the drive safe and save plan which saves me even more money, and also renters insurance and I pay $59.00 a month in total for everything! And it includes roadside assistance! Looking into getting life insurance with them soon too. You cannot beat STATE FARM!!"
We responded:
"Thank you for taking to the time to leave us a review. We love working with you and look forward to taking care of all of your insurance needs. "
Zoe George
August 28, 2023
5
out of
5
rating by Zoe George
"Always helpful and great customer service every time I’ve worked with their team!"
We responded:
"Thank you so much for taking the time to leave a review! It is always a pleasure working with you, and we look forward to helping you will all of your future insurance needs. "
Mariah Stimmel
August 28, 2023
5
out of
5
rating by Mariah Stimmel
"My old policy dropped me because I got married and Aaron helped me out with getting insurance again!"
We responded:
"Thank you for taking the time to leave a review! I am glad Aaron was able to help you get your insurance needs taken care of. "
Eric Bloomgren
March 13, 2023
5
out of
5
rating by Eric Bloomgren
"I have been working with Austin for a couple of years now and the service and professionalism are outstanding. Highly recommended!"
We responded:
"Hey Eric! Thank you so much for leaving us a review. We look forward to continue working with you on on all of your insurance needs. "
Onita Yost
December 30, 2022
5
out of
5
rating by Onita Yost
"Fast, friendly service. Always pleasant and respectful. I would recommend this agency to family, friends and neighbors."
We responded:
"Thank you so much for leaving a review! It is such a pleasure working with you to take care of your insurance needs."
Delnita Davis
September 4, 2022
4
out of
5
rating by Delnita Davis
"Talked about insurance costs"
Warren Crowe
August 25, 2022
5
out of
5
rating by Warren Crowe
"We just switched over yesterday. We went down to get some papers and meet our agent. Very friendly, fast and friendly service. Glad we changed. Jake wasn't there though. 🤭"
We responded:
"Warren, thank you for the great review. It was a pleasure working with you. We will work on getting Jake here for the next time you are in the office."
Fred Beyer
August 4, 2022
5
out of
5
rating by Fred Beyer
"Good customer service and a friendly staff."
George Campros
February 2, 2022
5
out of
5
rating by George Campros
"I have been a customer with Progressive for a long time, until Paul Brennan got a hold of me from this agency. He saved me $60 a year on my car insurance and found a great renter's policy with more coverage, at a fraction of the cost. Extremely professional and efficient, plus they were fast. And very friendly. I've never done business with an agency where the owner wanted to meet me as a new customer. That's the personalized attention I like. I've switched insurance companies. And I like dealing with local businesses. A real Personal Touch here.."
We responded:
"George, thank you so much for taking the time to leave us a review. It was a pleasure speaking with you, and I am glad we were able to help you with your auto and renters insurance. We look forward to working with you in the future."
Janice Kuhn
November 10, 2021
5
out of
5
rating by Janice Kuhn
"I recently had the pleasure of working with Kianna and Paul in this office. I was in need of purchasing renters insurance. I not only received a great quote, but it was delivered in a timely, professional manner. I won't hesitate to contact either of them for any more of my insurance needs. Great job State Farm!"
We responded:
"Janice, thank you for taking the time to leave is a review. Kianna and Paul do a great job here in the office. We look forward to working with you and taking care of all your future insurance needs."
Maya Benfit
November 10, 2021
1
out of
5
rating by Maya Benfit
"Do not go with this insurance agent. Super crooked and don't want to do there job."
We responded:
"Maya, we apologize that your experience was not positive. Please contact Austin directly at 406-770-3131 to give us feedback on how we can improve. Thank you!"